Praktisk hjelp til Realbridge$ $ 

Hjelp til RealBridge: $ support@realbridge.online$ 

Telephone (non-UK): +44 794 232 2209 Telephone support is available 7:00 – 23:00 UK time (GMT).

De vanligste problemene knyttet til Realbridge oppstår pga. nettleseren. Den anbefales å benytte Google Chrome.

iPads with iOS 15

The latest release of iOS – version 15 – causes problems when playing on RealBridge. RealBridge have a recommended solution to these problems. If you have iOS 15, please do follow RealBridge’s advice. If you don’t, you are likely to experience freezing or loss of audio during a session.

If you have an iPad with iOS 15, and you have not already updated your iPad as recommended by RealBridge on 8 December, there is a settings change that you should make.

RealBridge are very happy to talk you through the procedure. You can contact them on the number above.

If you are happy to make the changes yourself, please see:

For advanced users: $ https://realbridge.online/settings-change-ios-15.html$ 

Step-by-step instructions, with pictures: $ https://realbridge.online/media-support-settings-change-ios-15-detailed.html$ 

If you have an iPad with iOS 15, and you have already updated your iPad as recommended by RealBridge on or after 8 December, we now also recommend that you upgrade to iOS 15.2. For instructions, see https://realbridge.online/media-support-ios-15.html#ios_15_2_update

If you don’t know which version of iOS you have, see https://realbridge.online/media-support-settings-change-ios-15-detailed.html#check_ios_version , or contact RealBridge for help.

MacBooks and iMacs with Monterey or Safari 15: Change to Chrome browser.

Lenovo Windows laptops

If you have this specific problem:

- Other players can see you, but no one can hear you.

-You can see and hear other players

Please see the solution here: $ Lenke$ 

Windows 7

If you have Windows 7, your web browser may say that the RealBridge website is insecure. This is a problem with the security certificate data on your computer. Please contact support@realbridge.online . We will advise you about how to solve this problem.